Great Customer Service is the Secret of Faulkner’s Ranch
“Show up every day, all day. And when you’re there, give it your all.” Christine Loneman Christine Loneman got the entrepreneurial bug early, in her grandparents western wear store. “I remember the way it smelled when you walked in. … My grandmother always had somebody upfront on a stool, elevated, because she would measure them for their custom chaps or square dance apparel or exciting western wear. And I think she just made everyone feel really special.” Faulkner’s Western Store was where Christine learned the value of hard work and great customer service. She studied hospitality management at the University of Missouri and then went to work for her parents in their event business at Benjamin Ranch. She coordinated the ranch’s events, and then August through October she would run the seasonal family pumpkin patch on the family farm where she grew up. She describes herself as a proud wife, mother of two and a passionate entrepreneur, and today she’s partners with her father, Bob Faulkner, and her brother Matt at Faulkner’s Ranch Event Venue. This March is the 10th year of their current location and the 20th pumpkin season they have produced. Starting in the Family Business The store started because of a need for space. As Christine tells the family story, “My grandmother was a school teacher and my grandfather worked for the electric company. After a...
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